Job Details

Job ID: #22149
Job Location China
Company Bentley Systems Inc.
Company Industry Consulting
Job Role Civil-other
Employment Type Full-time
Monthly Salary

Preferred Candidate

Career Level bachelor
Years of Experience 2
Residence Location China

Job Description

Featured
User Operations Specialist
Civil-other
Beijing Shi, China
Bentley Systems Inc., Beijing
Posted: 14/05/2018
Updated: 14/05/2018
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Responsibilities:

  • Order processing - release Quotation to Order or Contract, order change in SAP CRM to trigger fulfilment and billing/invoicing customer;
  • Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations;
  • Day to day handling order/contract fulfilment issues, like customer credit block, license issue via license tool, etc;
  • provide external users with licensing support via phone, email, online meetings, and online chat.
  • Providing users with instructions and insight into proper activation of the software
  • Promoting a high quality, professional, service-oriented experience among users

 

Education/experience/skill requirements:

 

  • Minimum 2-4 years of customer support experience is required 
  • Fluent English is mandatory
  • Bachelor's degree or equivalent
  • Ability to think logically and understand complex interactions between systems
  • Strong ability to diagnose and trouble shoot issues or problems during user interactions, and efficiently resolve licensing issues
  • Is comfortable communicating with users (in any channel of communication), exercising the highest level of professionalism and standards
  • Knowledge of SAP CRM or equivalent CRM system preferred
  • Demonstrated excellent written, verbal & interpersonal communication skills

  • Field of Practice: Civil-other
  • Industry: Consulting
2 Years of Experience