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Job Description
Job DescriptionWoolpert is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending engineering excellence with innovative technology and geospatial applications. Woolpert continues to be certified by employees as an employer of choice through the Great Place to Work® Survey, and believes great companies are built from great people and great clients. Woolpert is continually moving its culture forward. As one of the fastest-growing companies in the U.S., and with growth around the world, we are seeking a Client Software Trainer.
The Client Software Trainer is an end-user training specialist who effectively explains the product functionality and technical complexities of Client software solutions. They are expected to be an expert in the user experience and various workflow options. The trainer's audience may include people with a wide range of computer skills and educational levels. The audience may also vary in size from just a few people in a private setting to an entire roomful of people in a professional seminar. Trainers must be able to structure their presentations to fit the circumstances, including differences and accommodations for onsite training vs remote webinar training sessions. Like any good teacher, the trainer must also be able to measure how well the students are absorbing the material and to adjust the presentation accordingly. They also review results and trainee feedback to improve materials and classes, as well as identify and develop additional software training opportunities. Essential Functions:
- Deliver the software application training to different audiences (technical and non-technical)
- Research integration differences, plan, prepare, and execute lessons for the trainees (including any features or functionality specific to their integration/configuration)
- Develop and deliver programs of learning activities
- Prepare teaching/course materials on core functions for both in person and e-learning training
- Instruct users on an individual or group basis
- Maintains records for training programs, including evaluations, and LMS records
- Refines learning tools and techniques
- Maintain client engagement during training (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention)
- Complete and train on new system upgrades/add-ons
- Assist with supporting the customer and internal support staff for 6-8 weeks after a new customer is trained
- Assist with implementation tasks required for new customers to be ready for training
- Expert in user experience and various workflow options
Required Skills:
- Ability to work hard for the success of others with a focus on the customer success
- Proficiency using Microsoft Office Suite and/or other instructional design and development applications
- Comfortable talking in front of a group as well as one-on-one with an individual
- Training delivery skills including document production and use of video, web-based and in- person presentations.
- Articulate and accurate written communication skills
- Professional, welcoming, and friendly interpersonal communication that connects with a diverse range of clientele including remote customers, in-house management, and staff
- A coachable attitude with an ability to learn quickly and master/teach new training concepts
- Excellent written and verbal communication skills in a dynamic environment
- Ability to work independently as well as in a collaborative team environment; offer constructive feedback and direction to support goals
Education and Experience Requirements:
- Minimum 5 years’ experience with specific client software
- Minimum 2 years’ experience in Training or instructional design, communications
- Associates degree or bachelor’s degree in education, instructional design or communications preferred
- Willing to travel up to 60% as needed to client sites
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)#LI-Remote