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Job Description

  DescriptionThe Account Manager is responsible for proactively maintaining business relationships with existing customers that have Commercial, Industrial Lines of Business in an assigned territory.
Duties & Responsibilities

  • Maintain and retain existing customers by building long lasting business relationships
  • Effectively support the retention process when needed in both a sales and customer service capacity
  • Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained
  • Perform contractual resign of agreements with existing customers
  • Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
  • Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
  • Builds relationships and increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
  • Partner with Operations Team and Customer Service department to address customer needs
  • Perform site visits as required
  • Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities
  • Responsible for achieving and/or exceeding monthly retention and growth quota
  • Performs other job-related duties as assigned

Requirements

  • Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business
  • The ability to achieve quotas, learn quickly and apply knowledge to business goals
  • Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and external customers in an efficient and professional manner
  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
  • Advanced organizational, problem solving, time management, and negotiation skills
  • Strong interpersonal skills, including effective presentation and listening skills
  • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
  • Self-managed, with strong work ethic demonstrating integrity and trust
  • Intermediate skills with MS Office: Outlook, Excel, Word

Preferred

  • Bachelor's degree in Business Administration, Advertising, Marketing, or related field
  • Solid waste industry or ancillary experience

Equal Opportunity Employer