Create an account to let us notify you of jobs like this one
Job Description

  DescriptionThe Account Manager is responsible for proactively maintaining business relationships with existing customers that have Commercial, Industrial Lines of Business in an assigned territory.
Duties & Responsibilities

  • Maintain and retain existing customers by building long lasting business relationships
  • Effectively support the retention process when needed in both a sales and customer service capacity
  • Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained
  • Perform contractual resign of agreements with existing customers
  • Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
  • Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
  • Builds relationships and increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
  • Partner with Operations Team and Customer Service department to address customer needs
  • Perform site visits as required
  • Utilize on a daily basis, scheduling and documenting all activities for new business opportunities
  • Responsible for achieving and/or exceeding monthly retention and growth quota
  • Performs other job-related duties as assigned


  • Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business
  • The ability to achieve quotas, learn quickly and apply knowledge to business goals
  • Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and external customers in an efficient and professional manner
  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
  • Advanced organizational, problem solving, time management, and negotiation skills
  • Strong interpersonal skills, including effective presentation and listening skills
  • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
  • Self-managed, with strong work ethic demonstrating integrity and trust
  • Intermediate skills with MS Office: Outlook, Excel, Word


  • Bachelor's degree in Business Administration, Advertising, Marketing, or related field
  • Solid waste industry or ancillary experience

Equal Opportunity Employer