At Exelon, we've got a place for you!
Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.
Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.
Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
PRIMARY PURPOSE OF POSITION
Responsible for fostering long term trusting relationships with Exelon PowerLabs’ portfolio of customers to grow existing and new revenue streams within their book of accounts. Successfully onboarding new customers is a key requirement of this role, as well as working alongside customer to ensure positive customer experience post sale. Sales professional must succeed in introducing new products to their book of accounts to upsell and grow revenue. The Account Manager will be responsible for providing “white glove” service to Exelon PowerLabs’ key accounts and will be expected to meet and exceed quarterly and annual sales targets while improving customer satisfaction.
PRIMARY DUTIES AND ACCOUNTABILITIES
Serve as direct point of contact for top clients within Exelon PowerLabs’ portfolio.
Manage a portfolio of accounts while building and maintaining strong customer relationships resulting in long-term account success.
Anticipate customer needs and proactively address.
Work alongside Customer Success to seamlessly onboard new clients and communicate with teams internally to facilitate successful execution of projects to customers’ satisfaction.
Document the status of accounts and transactions in Salesforce and other programs as required.
Collaborate with sales engineer and sales leadership to identify and profitably upsell new product lines within existing accounts.
Negotiate complex contracts and pursue contract renewals.
Forecast and clearly communicate key account metrics and tracking toward quarterly and annual goals to sales management in Salesforce.
Work with sales leadership to develop deep dive attack strategies to maintain and grow existing accounts
Resolve conflicts and provide solutions to customers in a timely manner.
Responsible for owning their book of accounts and growing existing and new revenue streams
Skilled and successful in introducing new product lines into their target clients.
The Account Manager will be responsible for meeting and exceeding quarterly and annual targets while maintaining a higher level of customer satisfaction.
Reports to the Business Development Manager
Critical in the growth of Exelon PowerLab’s business
Bachelor’s Degree Business Administration, Marketing or relevant field and 5+ years Account Management experience
Successful in working under pressure in fast-paced environments
Excellent communication and negotiation skills.
Demonstrated experience in exceeding quota as a Sales account manager or Sales account executive
Hands on experience in sales and an ability to deliver excellent customer experience
Knowledge of CRM software (Salesforce preferred) and MS Office (MS Excel in particular)
Understanding of sales performance metrics
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time
Business acumen with a problem-solving attitude
Expected travel approximately 25%
Experience in power generation sector or other applicable high-tech experience suggested
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
EEO is the Law Poster