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Job Description

Responsibilities:

  • Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
  • Positioning the SELECT program’s features and benefits for the user with the goal maintaining the SELECT program.
  • Communicating current SELECT program offerings.
  • Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
  • Processing any/all applicable paperwork required when loss mitigation is confirmed.
  • Providing notice to Sales/Management of loss mitigation and value for sale impact.
  • Responding to user (includes internal and external Bentley users) inquiries/requests.
  • Processing Service Request(s) and Dispute Cases as assigned.
  • Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool

 

 

Qualifications:

  • Preferred experience in SAP/CRM and understanding of Contract processes. Government knowledge/experience, not required.
  • Bachelor's degree recommended (in lieu of degree, 4 years relevant work experience).
  • Excellent people and communications skills
  • Team player
  • Strong relationship skills and the ability to work through long renewal cycles.
  • Organizational skills, time management skills and ability to work independently are a must
  • Self-starter who is driven to achieve more    
  • Able to easily and clearly explain processes to users                             
  • Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes                  
  • Open to constructive criticism, learns from mistakes        
  • Able to learn new skills quickly and adopt changes