Job Details

Job ID: #19683
Job Location Lithuania
Company Bentley Systems Inc.
Company Industry Construction/Architecture Technology
Job Role Civil-other
Employment Type Full-time
Monthly Salary

Preferred Candidate

Career Level bachelor
Years of Experience 3
Residence Location Lithuania

Job Description

Featured
Global Support Manager
Civil-other
Vilniaus apskritis, Lithuania
Lithuania - Vilnius
Posted: 14/11/2017
Updated: 14/11/2017
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Responsibilities

  • Manage, mentor and educate the ProjectWise Support Team.
  • Hire and develop talent.
  • Manage work queues to ensure staff is effectively utilized to meet operational commitments in responsiveness and issue resolution.
  • Develop documentation and training materials to be used within the team and throughout the company to promote a culture of quality customer support.
  • Work with your Vice President to develop staffing plans and budgets.
  • Advise, consult and coordinate strategic initiatives by leveraging your subject matter expertise.
  • Create and drive cross-functional alignment, Especially with Product management and Professional Services.
  • Find opportunities that improve delivery of products and services.
  • Increase operational efficiency to enable dynamic teams that meet customer needs.
  • Complete other tasks and responsibilities as requested by the Vice President of ProjectWise Product Delivery.
  • Understand Bentley’s business model and initiate training, engagement, and support projects to further advance Bentley’s ability to create and maintain quality customer experiences.

Required Qualifications/Skills/Education

  • BA/BS, with a degree in Computer Science, Engineering or another field with demonstrated ability to work with and support the use of technology.
  • Prior experience with customer service.
  • 3-5 years of experience in management and relevant business experience.
  • Strong desire to learn new technologies.
  • Demonstrated ability to work independently and in a team-driven context.
  • Self-motivation and the ability to work in a fast-paced environment.
  • Ability to introduce new concepts into an existing process.
  • Attention to detail and an inquisitive nature.
  • Excellent English oral and written communications skills.
  • Excellent problem-solving and organizational skills.
  • Excellent time management skills and ability to balance conflicting priorities.
  • Ability to manage occasional high stress situations calmly and effectively.

Desired Qualifications/Skills/Education

  • Industry expertise and the ability to succeed at a software technology company.
  • Prior experience with application management.
  • Prior experience with process improvement and controls.
  • Prior experience with project management.

  • Field of Practice: Civil-other
  • Industry: Construction/Architecture Technology
3 Years of Experience