Job Details

Job ID: #18893
Job Location United States
Company Bentley Systems Inc.
Company Industry Construction/Architecture Technology
Job Role Civil-other
Employment Type Full-time
Monthly Salary

Preferred Candidate

Career Level bachelor
Years of Experience 5
Residence Location United States

Job Description

Customer Success Engineer
Civil-other
Washington, United States
Bentley, US - WA - Seattle
Posted: 19/09/2017
Updated: 16/10/2017
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Responsibilities

  • Serves as a project manager and main point of contact for new client implementations
  • Coordinate system configurations in accordance with client requirements
  • Build project schedules and establish technical requirements and acceptance criteria for successful project launch
  • Manages migrations from eBid eXchange to ProcureWare
  • Responsible for keeping the client help portal content up to date and is an advocate for customers in defining the future product roadmap
  • Provides technical support and documents client feedback to ensure it is considered in future product development
  • Manages new customer on-boarding
  • Manages periodic customer survey program
  • Tests the application through the user interface to ensure that the client experience is satisfactory and bug free
  • Performs demonstrations, conducts trainings and periodic webinars  

 

 Qualifications

  • Bachelor’s degree
  • 5 years of professional experience in a customer facing role for a software company
  • Experience in IT consulting, project management or technology sales
  • Excellent written communication skills
  • Industry experience in project/document controls, project engineering or project management a plus
  • Experience running webinars and training sessions desired
  • Experience with project management tools (Primavera 6, Constuctware, Prolog) a plus

  • Field of Practice: Civil-other
  • Industry: Construction/Architecture Technology
5 Years of Experience